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An efficient and adaptable logistics system is a basic building block for a successful distribution model. Adapting to changing customer needs is the key to success. Our state-of-the-art logistics centre is capable of sending up to 30,000 cartons a day on their way to the customer at peak times. Short response times, high availability of goods and flexibility make this efficient logistics model possible.


An essential part of an efficient logistics process is the collection of the goods. Thanks to a high level of automation in the incoming goods process, we receive the incoming goods in our warehouse as quickly as possible and provide further steps.

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Freight containers

The daily receipt of 15 freight containers in our warehouse corresponds to 1,800 pallets of new goods.

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Pallets & container storage spaces

Unrivalled in the industry, stocking of ready-to-ship merchandise on more than 205,000 pallet and container locations.

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Replenishment processor

Fully automated replenishment processes via state-of-the-art conveyor technology, wireless data transmission and the use of robots.

Value-added service

As a retail expert, Hama offers the ability to individually adapt the entire delivery process to customers' needs - this optimises processes and generates additional sales.

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Shipment formation

  • Adjustment to rack jobber visit rhythms
  • Minimum criteria
  • Order pooling
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Logistics models

  • Central warehouse supply
  • Direct market delivery
  • Consignment store
  • Dropshipment
  • Fulfilment
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Customised products

  • Theft protection
  • Bundle/package merging
  • Labelling
  • Customised packaging units
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On-time delivery is of course a top priority for us - thanks to a wide range of parameters and delivery models, we ensure cost efficiency in the process.

  • Control of the supply rhythm of the markets
  • Sales volume per shipment/parcel
  • Value of goods of the articles
  • Parcel shipment/pallet shipment

Returns process

Our retail expertise enables us to define and continuously optimise a cost-efficient returns process with our customers. We would like to share this expertise with our partners and adapt it individually to their needs.

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Return quantity

  • Collective/individual returns
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Reason for return

  • Defect returns
  • Streamlining of the product range
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Returns processing

  • Returns inspection (and reprocessing)
Profilbild: Anton Ossiander und Matthias Stahl

"In our processes, we have found the ideal balance between automation and human control. This mix, however, remains our little secret. Our daily challenge is to have the right accessories in the right place at the right time. Europe-wide."

Anton Ossiander (Head of Logistics), Matthias Stahl, (Deputy Head of Logistics)